Ticket Center & Customer Care
At CAPA, we’re committed to providing you with an easy and enjoyable experience when purchasing tickets. We understand that your time is valuable, and our goal is to make the ticket-buying process as simple and transparent as possible.
Before you make your purchase, we encourage you to review our policies and conditions to ensure a smooth transaction. Please contact us if you have any questions.
For ticket information, please contact the CAPA Ticket Center.
Phone:
614-469-0939
Address:
39 East State Street (Ohio Theatre)
CAPA Ticket Center
CAPA is the official ticketing source for all of our venues (exception: Broadway in Columbus tickets are sold online at Ticketmaster.com, in person at the CAPA Ticket Office, or over the phone at 614-469-0939). Tickets from third-party resellers are not guaranteed to be valid, and we are not responsible for fraudulent tickets.
Hours of Operation
The CAPA Ticket Center is open Monday-Friday, 10 am-3 pm, and our Phone Center receives calls Monday-Friday, 9 am-5 pm. CAPA Ticket Center staff will be onsite at minimum 1hr prior to event start.
Will Call
The venue’s box office will open 2 hours prior to each performance (1 hour for the Summer Movie Series). You will be able to purchase tickets or pick up will call tickets at that time. Please bring your photo ID and the credit card used to purchase tickets when picking up.
Refunds & Exchanges
All sales are final. No refunds or exchanges.
In the rare event of a cancellation, we will make every effort to notify patrons beforehand, often by email. Refunds are processed at the location you purchased your ticket. Please contact the CAPA Ticket Center if you have any questions at 614-469-0939.
If the show goes on as scheduled, we are contractually obligated to pay the performers. Therefore, we do not offer weather-related refunds.
Ticket Buying Tips
- Buy tickets through the CAPA Ticket Center or the presenting organization.
- Don’t trust search engines — make sure the result you click on goes to www.capa.com.
- Sign up for email alerts. Join the CAPA email list for event announcements and pre-sale access to select shows.
Ticket Policy
Below please find details related to our ticketing policies for events happening at our venues. Contact the CAPA Ticket Center if you have further questions.
Policies
The CAPA Ticket Center has basic ticketing policies that the purchaser acknowledges and accepts by completing payment for a purchase on the ticket platform.
- Your ticket is a revocable license and may be taken up and admission refused upon refunding the purchase price.
- There are no refunds or exchanges. Your ticket cannot be replaced if lost, stolen or destroyed, and is valid only for the event and seat printed on ticket.
- All telephone and internet transactions are subject to a fee.
- Latecomers are subject to deferred seating.
- Program dates and times are subject to change without notice.
- Recording devices are prohibited. Violation of the forgoing will automatically terminate this license.
- This ticket may not be resold for an amount in excess of the face value of the ticket without the written consent of issuer. Your ticket may not be resold within 1,500 feet from the physical structure of the place of entertainment.
- Holder of this ticket voluntarily assumes all risks and danger incidental to the event for which this ticket is issued whether occurring prior to, during, or after the same.
- Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and if so are void.
- Photos/video/audio taken at any performance by presenter may be used for marketing purposes. Be aware that by attending this event, you consent to your likeness being used, without compensation, in any media and marketing materials, for eternity, and you release CAPA and its assigns and licensees from any liability whatsoever, of any nature.
- Complimentary tickets are not exchangeable or redeemable for any benefit offered to tickets with a dollar value.
- Unauthorized use and/or duplication of this ticket, in whole or in part, without the express written permission of CAPA or the event presenter is strictly prohibited.
- Everyone, including children, must have a ticket.
Access to Ticket Information
The CAPA Ticket Center can communicate and assist only the original ticket purchaser in the CAPA system (or Ticketmaster for Broadway Across America purchases) in regard to their ticket purchases. Patrons may be asked to confirm account details for verification prior to ticketing assistance.
Ticket Limits
The CAPA Ticket Center reserves the right to limit ticket purchases to a specified number of tickets for each event (also known as a “ticket limit”) in order to discourage unfair ticket buying practices.
The ticket limit is posted on each event page during the purchase process and applies both to the single order and the cumulative number of tickets in an individual account. Each account must be linked to a unique individual and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits.
If you exceed or attempt to exceed the posted ticket limits, the CAPA Ticket Center reserves the right to cancel, without notice, any or all orders and tickets, and may restrict or prohibit future ticket purchasing access. Tickets canceled due to ticket limit violations may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.
Some events have a group rate discount depending on the venue, renting organization, or local performing arts group. Discounts and ticket minimums may vary between organizations and some restrictions may apply. You can contact the CAPA Ticket Center Group Specialist at (614) 719-6900 or email at groups@capa.com.
Ticket Resale
Tickets cannot be resold on an unauthorized third-party reseller, a ticket broker, or outside entity platforms at a higher price. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or falsified tickets, is grounds for seizure and cancellation without compensation.
Certain maximum resale premiums and restrictions may apply in some states. CAPA is not responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, the CAPA Ticket Center reserves the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies.
Because we do not guarantee the authenticity of tickets purchased from any unauthorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through the CAPA Ticket Center, Ticketmaster (for Broadway in Columbus performances), an authorized promotion (Goldstar, Groupon, etc), or from the venue box office to ensure ticket authenticity.
Ticket Fees
Ticket fees support the costs of our ticketing system – from technology to personnel. Service fees on the CAPA Ticket Center platform remain local, supporting our mission-driven initiatives designed to make Columbus a national destination for performing arts. Please note that some fees may be avoided when purchasing in person at the CAPA Ticket Center in advance or at the venue on the night of your performance.
CAPA TICKET CENTER SERVICE FEE: For all online sales, a service fee is assessed:
| Individual Ticket Price | Service Fee Amount |
| $.01-$10 | No fee |
| $10.01-$149.99 | 16% |
| $150+ | $25 per ticket |
For all phone sales for CAPA’s non-profit resident arts groups, a service fee is assessed:
| Individual Ticket Price | Service Fee Amount |
| $.01-$24.99 | $2 per ticket |
| $25+ | $4 per ticket |
When purchasing over the phone for CAPA Presents and Rentals, a 16% service fee is assessed for all individual tickets. No service fee applies to in person purchases or purchases made online where the individual ticket is $10 or less.
COLUMBUS ARTS & CULTURE FEE: All tickets for events within the City of Columbus, regardless of method of purchase, are subject to a 5% fee assessed by the City of Columbus. You can get more information regarding this fee here: https://www.gcac.org/impact-of-the-arts/columbus-ticket-fee/
FACILITY RESTORATION FEE: Most tickets sold through the CAPA Ticket Center include a CAPA Facility Restoration fee in the ticket price, which aids in the restoration and upkeep of our historic facilities.
CREDIT CARD FEE: A 3% fee is assessed for phone and online purchases. Please note fees may vary per organization and show.
MAILING FEE: A $2 mailing fee may be assessed for Standard Mail ticket delivery on non-subscription ticket orders.
Forms of Payment
The CAPA Ticket Center accepts all major credit cards (Visa, MasterCard, Discover, American Express), cash, and valid gift certificates for single ticket purchases. Personal or business checks may be accepted only for subscriptions, groups, or other pre-arranged situations. Certain venues may be able to accept mobile payments or digital wallets. We do not accept money orders, foreign currency, digital currency, Ticketmaster or Broadway Across America gift cards/certificates.
Accommodations for shows that have Canceled, Postponed, or Changed Policies
Events may cancel, postpone, or make changes to entry policies (such as need for proof of COVID vaccination, required masking, etc) after the initial sale of tickets. The CAPA Ticket Center attempts to contact all original ticket buyers to notify them of change, often communicating announcements via email, social media, print media, telephone, and on the CAPA Ticket Center Platform.
In these instances, CAPA Ticket Center may offer exceptions to our refund and exchange polices. In the event of a full show cancellation with no option for reschedule, mass refunds from your point of purchase will be processed.
Ticket Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted on the Site or otherwise communicated to you), if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then the CAPA Ticket Center will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the CAPA website, Ticketmaster website, or authorized promotion source. The CAPA Ticket Center will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with errors of this nature.
Safety, Security and Bag Policies
CAPA takes personal safety very seriously and has implemented security measures to better assure the comfort and protection of all persons who work, volunteer, and visit our venues. By attending an event, guests agree to comply with the below inspection policy, including handling of prohibited items, and the guest code of conduct, waiving any and all related claims against CAPA.
Inspection/Bag Policy
All guests of CAPA venues are subject to inspection. Guests who refuse may be denied entry. This includes various metal detectors and physical bag checks.
- Guests are permitted one bag no larger than 16″ x 16″ x 8″ in size. A “bag” includes any type of device or vessel used for carrying or concealing items. Bags, regardless of size, are subject to search and guests may also be requested to open their jackets prior to entry.
- Some events may use walk-through metal detectors or wand-style metal detectors. If the devices are alarmed, guests may be asked to divest potential items and are subject to additional detection measures.
Prohibited Items
The following is a list* of items prohibited inside venues owned and/or operated by CAPA:
- Weapons of any kind or facsimiles of weapons, including firearms, pellet guns, stun guns, martial arts eapons, pepper spray, pocket/utility knives, or cutting instruments
- Illegal drugs or substances
- Flammable liquids
- Fireworks, pyrotechnics, flares, or incendiary devices
- Glass, metal, or plastic containers of any kind including cans, bottles, and flasks
- Outside food or beverages including alcohol
- Oversized bags that exceed 16” x 16” x 8” (See bag policy for more info.)
- Interchangeable/detachable camera lenses (No professional photography unless authorized.)
- Audio/visual recording devices
- Two-way radios
- Laser pointers
- Laptops/tablets
- Beach balls, projectiles, balloons, permanent markers, spray paint
- Drones
- Flashlights
- Signs, flags, banners
- Selfie sticks
- Guests without shoes or shirts
- Novelty masks
- Face paints
- Optical illusions
- Jewelry that could be used as a weapon including chains and studded bracelets
- Pets, other than service animals
- Segways, skateboards, rollerblades, hoverboards, bicycles, helmets, any type of portable seat, other than those approved and required for accessibility
- Noisemakers, bullhorns, or air horns
- Unapproved pamphlets, handouts, advertisements
This list is not all-inclusive and may change or be updated at any time without notice. Additional restrictions may apply.
Guest Code of Conduct
CAPA is committed to providing a safe, comfortable, and enjoyable entertainment experience, and all venue personnel will treat guests in a consistent, professional, and courteous manner
Guests are expected to:
- Report inappropriate behavior to an usher, house manager, or security officer.
- Comply with requests from venue staff and/or security regarding facility operations and emergency response procedures.
- Sit only in their ticketed seats and show their tickets when requested.
- Responsibly consume alcoholic beverages in a manner compliant with state law.
- Refrain from fighting, throwing objects, using foul/abusive language or gestures, attempting to enter restricted areas, or engaging in other behavior detrimental to the experience of other guests. Guests engaging in such behaviors will be immediately ejected and may be subject to police action.
- Refrain from interfering with the event or performers in any way.
- Refrain from smoking or using tobacco-related products anywhere inside the venue at any time.
- Refrain from attempting re-entry into the venue without a ticket or appropriate credentials.
- Wear a shirt, shoes, and lower garments at all times.
Tickets
A ticket is a revocable license valid exclusively for the event listed on the ticket and is subject to the policies of the venue and the conditions and terms on the back of the ticket. Venue management reserves the right to revoke the license/ticket without refund for non-compliance with any CAPA terms and policies. Venue staff may intervene when necessary to ensure the above expectations are met. Guests who do not adhere to these policies may be ejected without refund, and to the extent the conduct constitutes a violation of law, may be subject to arrest and prosecution.
Venues
These policies are in effect starting February 1, 2018, at the Ohio Theatre, Palace Theatre, Southern Theatre, Lincoln Theatre, and Riffe Center Theatres. Patrons attending the Riffe Center Theatres are subject to additional security measures required by the management of the Vern Riffe Center for Government and the Arts.
Customer Care
My Account
View your events, update your account information, and more by logging into your CAPA Ticket Center account here.
For Broadway tickets purchased through Ticketmaster, you can log in to your account here.
For Broadway tickets purchased through Broadway Across America, you can log in to your account here.
Privacy Policy
At CAPA we respect your right to privacy and your requirements to control personal information. “Personal information” includes, but is not limited to, name, address, telephone number, email address, and credit card information. CAPA does not sell or rent any personal information.
The intent of this Privacy Statement is to inform users of CAPA.com on how the site collects, stores, and uses personal information submitted via the website.
The Columbus Association for the Performing Arts (“us,” “we,” or “our”) operates the CAPA website (hereinafter referred to as the “Service”). Our Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
To read our full policy, please click here.
Accessibility Accommodations
CAPA believes that the arts should be enjoyed by all. We strive to make all our theatres welcoming and accessible for all audiences. Please visit our Accessibility page to see all of the accessibility options available to our patrons, including KultureCity Sensory Bags, Assistive Listening Devices, Captioned Performances and more! Our Plan Your Visit pages offer more information about theatre specific accessibility accommodations.
FAQs
Got questions? We’ve got answers! Visit our FAQ page to find solutions to the most common inquiries. Whether you need help with your purchase, show details, or policies, we’re here to make your experience as smooth as possible.
CONTACT US
A response to your comment submitted through this form may take up to 48 hours. For more immediate assistance, please refer to our CAPA Ticket Center Hours and Staff Directory. You may also call our business office Monday – Friday, 9 am – 5 pm at 614-469-1045.