Accessibility Accommodations
CAPA believes that the arts should be enjoyed by all. We strive to make all our theatres welcoming and accessible for all audiences. Please visit the individual venue pages for theatre specific accessibility accommodations.
Assistive Listening Devices
Assistive Listening Devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Our ALDs transmit sound from a live microphone, directly to a set of headphones. CAPA offers headphones, or you can bring your own if you wish.
ALDs are available free-of-charge at all CAPA venues for all performances on a first-come, first-served basis. If you would like an ALD, please ask an usher or house manager who will retrieve one for you.
A valid photo ID will be required if using an Assisted Listening Device.
At the Drexel Theatre, Assistive Listening Devices are available at the front desk for patron use before most film screenings. The Drexel’s Assisted Listening Device is a headset that amplifies audio.
To use your personal cell phone instead of our Assisted Listening Devices, please read the “ListenWIFI” section below.
ListenWIFI (formerly Listen Everywhere)
Stream live high-quality audio directly to your cell phone that can be adjusted to your personal volume preference.
How can I connect?
1. Find “ListenWIFI (formerly Listen Everywhere)” in your app store and download the free app to your cell phone.
2. When you open the app, select “Listen – Ohio Theatre” (or “Palace” or “Southern,” depending on your location) as your WiFi channel.
3. Connect your headphones or ear buds to your phone, and all the audio from the film plus any live announcements from the stage will be streamed directly to your device. Adjust volume settings to what is comfortable for you and enjoy!
To use one of our Assistive Listening Devices instead of your cell phone, please read the “Assistive Listening Devices” section above.
Sign Language Interpretations
*Please request at least two weeks in advance
Sign language interpretation is provided for select performances at CAPA venues throughout the season; interpretation is also available upon request.
Requests for sign language interpreters must be received at least two weeks prior to the event and are subject to the availability of an interpreter.
We offer ASL interpreters at most Broadway in Columbus main season Saturday matinees. Just let the ticket office know when you purchase your ticket, so you can be seated in the appropriate section.
Signed performances for the 2024-25 Broadway in Columbus season:
MJ – Saturday, September 14, 2024 | 2 pm
Book of Mormon – Sunday, October 13, 2024 | 1 pm
Dr. Seuss’ How The Grinch Stole Christmas! The Musical – Saturday, December 7, 2024 | 3 pm & 7 pm
Peter Pan – Saturday, January 18, 2025 | 2 pm
& Juliet – Saturday, February 22, 2025 | 2 pm
Funny Girl – Saturday, March 29, 2025 | 2 pm
A Beautiful Noise – Saturday, April 26, 2025 | 2 pm
Kimberly Akimbo – Saturday, June 7, 2025 | 2 pm
Hamilton – Saturday, July 12, 2025 | 2 pm & Sunday, July 20, 2025 | 1 pm
Braille Programs
If you would like a braille program, please let us know at least three weeks before the performance so we can accommodate you. To submit your request, please email access@capa.com.
Audio Descriptions
*Please request at least two weeks in advance
Audio description is available for select performances in all CAPA theatres (Ohio, Palace, Southern, Lincoln, Riffe, McCoy). Using a single earpiece, trained audio describers give live verbal descriptions of non-verbal parts of the show (actions, costumes, scenery, and other visual elements on stage).
Audio description begins with show notes 15 to 20 minutes prior to the start of the performance and requires an Assistive Listening Device.
Headsets are available free-of-charge at all venues for all performances on a first-come, first-served basis. You are welcome to bring your own headphones if you prefer.
To submit your request, please email access@capa.com.
Captioned Performances
The Drexel has closed captioning devices available at the front desk for patron use before most film screenings. Closed Captioning devices fit in the theatre chair cupholders and display subtitles on a small, personal monitor. Please note, you may be asked for a form of ID to check out a device.
Accessible Entrances
The main entrance of all CAPA venues are handicap accessible.
Courtesy Wheelchairs
All CAPA venues have courtesy wheelchairs available upon request. Upon arrival, please ask one of our ushers, house managers, or ticket office staff for assistance.
Wheelchair Seating
CAPA offers both seating areas for wheelchairs, as well as seats for transfers in all venues. For wheelchair seating, please notify our staff when purchasing tickets. This can be done in person at the CAPA Ticket Center, or by phone at 614-469-0939. If you have any trouble with your seating at the venue, please ask for a house manager and we will help you.
Parking
CAPA does not directly manage nearby parking garages. For more information on accessible parking in nearby parking garages, please contact them directly.
Sensory Needs
The Ohio Theatre, Palace Theatre, Southern Theatre, Lincoln Theatre, Davidson Theatre, Studio Theatres, and the McCoy Center for the Arts have become certified with KultureCity, a leading nonprofit organization dedicated to promoting inclusivity and accessibility for individuals with sensory needs. This partnership includes newly installed signage at CAPA venues to designate quiet areas, headphone zones, and sensory inclusive locations. Additionally, sensory bags, which include fidget tools, noise-cancelling headphones, and feeling thermometers, are available at all CAPA locations. Sensory bags are offered free-of-charge for all performances on a first-come, first-served basis. These sensory bags are meant for individuals of any age. For more information on KultureCity at CAPA venues, download the KultureCity app and search by venue name.
In addition, venues will make every effort to post signage on theatre entrances if shows have flashing, flickering, or strobing lights.
Service Animals
Registered service animals are welcome in all the CAPA theatres and facilities. If you intend to bring a service animal to a performance, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you.
Accessible Restrooms
All CAPA venues have at least one accessible restroom available to patrons.
Upcoming Events
Project Access
Project Access is CAPA’s ongoing initiative to enhance accessibility at all our venues. We’ve already made several improvements, including adding booster seats, audio devices, all-gender restrooms, nursing rooms, and KultureCity certification across our venues to better serve patrons with sensory needs. We’ve also improved our website with better accessibility features, making it easier to find events, select seats, and purchase tickets. Moving forward, we’re working on refining our wheelchair policies, ensuring reliable ASL seating, improving access paths, and expanding programming to make the arts more accessible for everyone. Stay tuned for updates, and thank you for being part of our commitment to inclusivity!
Project Access
Project Access is CAPA’s ongoing initiative to enhance accessibility at all our venues. We’ve already made several improvements, including adding booster seats, audio devices, all-gender restrooms, nursing rooms, and KultureCity certification across our venues to better serve patrons with sensory needs. We’ve also improved our website with better accessibility features, making it easier to find events, select seats, and purchase tickets. Moving forward, we’re working on refining our wheelchair policies, ensuring reliable ASL seating, improving access paths, and expanding programming to make the arts more accessible for everyone. Stay tuned for updates, and thank you for being part of our commitment to inclusivity!