Accessibility Accommodations

Assistive Listening Devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Our ALDs transmit sound from a live microphone, directly to a set of headphones. CAPA offers headphones, or you can bring your own if you wish.

ALDs are available free-of-charge at all CAPA venues for all performances on a first-come, first-served basis. If you would like an ALD, please ask an usher or house manager who will retrieve one for you.

A valid photo ID will be required if using an Assisted Listening Device.

At the Drexel Theatre, Assistive Listening Devices are available at the front desk for patron use before most film screenings. The Drexel’s Assisted Listening Device is a headset that amplifies audio.

To use your personal cell phone instead of our Assisted Listening Devices, please read the "Listen Everywhere" section below.

NEW! Stream live high-quality audio directly to your cell phone that can be adjusted to your personal volume preference.

How can I connect?

1. Find "Listen Everywhere" in your app store and download the free app to your cell phone.
2. When you open the app, select "Listen – Ohio Theatre" (or "Palace" or "Southern," depending on your location) as your WiFi channel.
3. Connect your headphones or ear buds to your phone, and all the audio from the film plus any live announcements from the stage will be streamed directly to your device. Adjust volume settings to what is comfortable for you and enjoy!

To use one of our Assistive Listening Devices instead of your cell phone, please read the "Assistive Listening Devices" section above.

To learn more about Listen Everywhere, click here.

*Please request at least two weeks in advance

Sign language interpretation is provided for select performances at CAPA venues throughout the season; interpretation is also available upon request.

Requests for sign language interpreters must be received at least two weeks prior to the event and are subject to the availability of an interpreter.

We offer ASL interpreters at most Broadway in Columbus main season Saturday matinees. Just let the ticket office know when you purchase your ticket, so you can be seated in the appropriate section.

Signed performances for the 2023-24 Broadway in Columbus season:
MJ – Saturday, September 14, 2023 | 2 pm
Book of Mormon – Sunday, October 13 | 1 pm
Dr. Seuss’ How The Grinch Stole Christmas! The Musical – Saturday, December 7 | 3 pm & 7 pm
Peter Pan – Saturday, January 18, 2025 | 2 pm
& Juliet – Saturday, February 22, 2025 | 2 pm
Funny Girl – Saturday, March 29, 2025 | 2 pm
A Beautiful Noise – Saturday, April 26, 2025 | 2 pm
Kimberly Akimbo – Saturday, June 7, 2025 | 2 pm
Hamilton – Saturday, July 12, 2025 | 2 pm & Sunday, July 20, 2025 | 1 pm

If you would like a Braille program, please let us know at least three weeks before the performance so we can accommodate you. To submit your request, please email access@capa.com.

Audio description is available for select performances in all CAPA theatres (Ohio, Palace, Southern, Lincoln, Riffe, McCoy). Using a single earpiece, trained audio describers give live verbal descriptions of non-verbal parts of the show (actions, costumes, scenery and other visual elements on stage.)

Audio description begins with show notes 15 to 20 minutes prior to the start of the performance and requires an assistive listening device.

Headsets are available free-of-charge at all venues for all performances on a first-come, first-served basis. You are welcome to bring your own headphones if you prefer.

*Please request at least two weeks in advance

To submit your request, please email access@capa.com.

The Drexel has closed captioning devices available at the front desk for patron use before most film screenings. Closed Captioning devices fit in the theatre chair cupholders and display subtitles on a small, personal monitor. Please note, you may be asked for a form of ID to check out a device.

The main entrance of all CAPA venues are handicap accessible.

All CAPA venues have courtesy wheelchairs available upon request. Upon arrival, please ask one of our ushers, house managers, or ticket office staff for assistance.

CAPA offers both seating areas for wheelchairs, as well as seats for transfers in all venues. For wheelchair seating, please notify our staff when purchasing tickets. This can be done in person at the CAPA Ticket Center, or by phone at 614-469-0939. If you have any trouble with your seating at the venue, please ask for a house manager and we will help you.

CAPA does not directly manage nearby parking garages. For more information on accessible parking in nearby parking garages, please contact them directly. 

Ohio Theatre Directions & Parking Information
Palace Theatre Directions & Parking Information
Southern Theatre Directions & Parking Information
Riffe Center Theatres Directions & Parking Information
Lincoln Theatre Directions & Parking Information

McCoy Center: Accessible parking is limited and located in the NAPLS Administrative/ Mt Carmel Medical Group lot, located off of 605 High Street.

Venues will make every effort to post signage on theatre entrances if shows have flashing lights.

Registered service animals are welcome in all the CAPA theatres and facilities. If you intend to bring a service animal to a performance, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you. Your service dog must be wearing a vest or some sort of identification as a service animal to the performance.

All CAPA venues have at least one accessible restroom available to patrons.