FAQs - Columbus Association for the Performing Arts
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Frequently Asked Questions​

Take a peek at some of our most frequently asked questions.

TICKET FAQs

Yes. To purchase by phone, please call the CAPA Ticket Center at 614-469-0939. Our Phone Center is open M–F from 9 am–5 pm.

Yes. To purchase in person, please visit the CAPA Ticket Center located at 39 East State Street. Our hours of operation are M–F from 10 am–3 pm. Ticket Center staff will be onsite at minimum 1hr prior to event start.

Yes. Tickets can be purchased online 24 hours a day, seven days a week at www.capa.com.

The CAPA Ticket Center offers a variety of ways to receive your tickets, which you can select prior to completing your purchase online or via phone. Delivery options are determined by the Event Provider and can vary from event to event.

DIGITAL TICKETS: Digital Tickets is the default delivery option for all ticket purchases. You will access your tickets at wallet.capa.com using your device’s browser or app. Once logged in, with the same username/email and password you use to purchase tickets from CAPA, select “My Events” and simply show the QR code on your mobile device at the venue for entry. Your dynamic QR code will be available on the date and time listed. Please don’t print or screenshot your digital tickets – they won’t be valid.

To save your Ticket Wallet to your iPhone home screen, open your browser, type in wallet.capa.com and then click the Share Icon at the bottom of the screen. After clicking the Share Icon, scroll down to “Add to Home Screen.” This creates a new icon that links directly to your Ticket Wallet.
To save your Ticket Wallet to your Android home screen, open your browser, type in wallet.capa.com and then touch the menu icon at the top right of the web browser. After clicking the menu, scroll down to “Add to Home Screen.” Click “Add” and confirm by clicking “Add” again. This creates a new icon that links directly to your Digital Ticket Wallet.

STANDARD MAIL: If you selected for your tickets to be delivered by Standard Mail, those are mailed via USPS and should arrive at your address within 5 business days. A fee may apply for standard mail.

HOLD AT BOX OFFICE: If you selected your tickets to be Hold at Box Office, you will be able to pick up your tickets on the night of your show at the venue’s Will Call starting 2 hours prior to the performance. You can refer to your confirmation email for dates and times if you need a reminder. Please have your photo ID ready.

All-In Pricing is a transparent ticket pricing initiative from CAPA that shows the full cost of a ticket, including any fees, as soon as you start shopping. This change does not affect the actual ticket prices or our fee structure—it simply makes everything more straightforward.

Here’s how it works: When you visit CAPA.com and select your tickets for any event, you’ll see the full price for each ticket immediately. No hidden fees, no surprises.

Why are we doing this? Because you told us that clear and upfront pricing is a top priority for you! We’re thrilled to lead the way in making this change that aligns with your needs and improves your ticket-buying experience.

Our goal is to enhance your overall experience, starting from the moment you begin looking for tickets. We acknowledge that the experience begins long before you enter one of our theatres.

Due to Ohio fire code, ALL patrons attending a show need a ticket. However, if your child (2 years or under) plans to sit on your lap for the performance, you may purchase the lowest-priced ticket available for the child.

You can log into your account through the browser on your computer or mobile device here: https://tickets.capa.com/account/login.

The CAPA Ticket Center reserves the right to limit ticket purchases to a specified number of tickets for each event (also known as a “ticket limit”) in order to discourage unfair ticket buying practices. The ticket limit is posted on CAPA.com event pages during the purchase process and applies both to a single order and to the cumulative number of tickets in an individual account. Each account must be linked to a unique individual and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, the CAPA Ticket Center reserves the right to cancel, without notice, any or all orders and tickets, and may restrict or prohibit future ticket purchasing access. Tickets canceled due to ticket limit violations may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.

Some events have a group rate discount depending on the venue, renting organization, or local performing arts group. Discounts and ticket minimums may vary between organizations and some restrictions may apply. You can contact the CAPA Ticket Center Group Specialist at (614) 719-6900 or email at groups@capa.com.

Ticket fees support the costs of our ticketing system – from technology to personnel. Service fees on the CAPA Ticket Center platform remain local, supporting CAPA’s mission-driven initiatives designed to make Columbus a national destination for performing arts. Please note that some fees may be avoided when purchasing in person at the CAPA Ticket Center in advance or at the venue on the night of your performance.

CAPA TICKET CENTER SERVICE FEE: For all online sales, a service fee is assessed:

Individual Ticket PriceService Fee Amount
$.01-$10No fee
$10.01-$149.9916%
$150+$25 per ticket

For all phone sales for CAPA’s non-profit resident arts groups, a service fee is assessed:

Individual Ticket PriceService Fee Amount
$.01-$24.99$2 per ticket
$25+$4 per ticket

When purchasing over the phone for CAPA Presents and Rentals, a 16% service fee is assessed for all individual tickets. No service fee applies to in person purchases or purchases made online where the individual ticket is $10 or less.

COLUMBUS ARTS & CULTURE FEE: All tickets for events within the City of Columbus, regardless of method of purchase, are subject to a 5% fee assessed by the City of Columbus. You can get more information regarding this fee here: https://www.gcac.org/impact-of-the-arts/columbus-ticket-fee/

FACILITY RESTORATION FEE: Most tickets sold through the CAPA Ticket Center include a CAPA Facility Restoration fee in the ticket price, which aids in the restoration and upkeep of our historic facilities.

CREDIT CARD FEE: A 3% fee is assessed for phone and online purchases. Please note fees may vary per organization and show.

MAILING FEE: A $2 mailing fee may be assessed for Standard Mail ticket delivery on non-subscription ticket orders.

Please note, CAPA Gift Certificates cannot be used toward Broadway in Columbus subscriptions or Broadway in Columbus single ticket purchases. 

Gift Certificates purchased through CAPA.com can be redeemed online by using it as a method of payment, entering your Gift Certificate number when prompted before completing your purchase. Gift Certificates can also be redeemed by phone or in person at the CAPA Ticket Center.

CBUSArts Gift Certificates purchased prior to the launch of the CAPA Ticket Center (before Wednesday, March 26, 2025) are still valid and will be honored. Simply bring the physical gift certificate to your event or to the CAPA Ticket Center to redeem.

The CAPA Ticket Center accepts all major credit cards (Visa, MasterCard, Discover, American Express), cash, and valid Gift Certificates for single ticket purchases. Personal or business checks may only be accepted for subscriptions, groups, or other pre-arranged situations. Certain venues may be able to accept mobile payments or digital wallets. We do not accept money orders, foreign currency, or digital currency (such as Bitcoin).

Please see the CAPA Ticket Center Policy Page.

Tickets cannot be resold through an unauthorized third party reseller, a ticket broker, or other outside entities at a higher price. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or falsified tickets, is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states. The CAPA Ticket Center is not responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, the CAPA Ticket Center reserves the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any unauthorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through the CAPA Ticket Center, Ticketmaster (for Broadway in Columbus performances), an authorized promotion (Goldstar, Groupon, etc), or from the venue box office to ensure ticket authenticity.

We cannot guarantee that tickets purchased through unauthorized third-party resellers, ticket brokers, or other outside entities are valid. Tickets purchased from an unauthorized source may be counterfeit and we cannot guarantee you will have a seat upon arrival or assist you with tickets for which you were not the original purchaser through CAPA or Ticketmaster.

We recommend reviewing your receipt, order confirmation, and financial statement to verify from which organization you purchased. Authorized order confirmations are sent from the CAPA Ticket Center (tickets@capa.com), Ticketmaster, or an authorized promotional source (Groupon, Goldstar, etc). You will see similar listings on financial statements for authorized purchases. If the order confirmation came from any other entity, it is likely that you purchased from an unauthorized third-party reseller. Another key indicator of third-party ticket sales is the lack of specific information in regard to your seat location, such as missing row or seat numbers. Known third party resellers are abundant and using elevated ads and predatory practices to try to confuse patrons. We recommend avoiding sites including, but are not limited to websites including the following keywords: ticketfinder, ticket-faster, ohiotheatretickets, palacetheatretickets, columbustheatre, eventticketcenter, ticketsmarter, boxoffice.com, etc.

The CAPA Ticket Center does not authorize reselling tickets for our shows and venues on third party websites and has no record involving any transactions through websites other than CAPA.com, Ticketmaster (for Broadway Across America performances), or authorized promotional sources.

If there are any issues with your tickets and you are denied entry to the performance, you must contact the vendor from which you purchased. If the ticket reseller is unable to send you a valid ticket, you must purchase a valid ticket from the CAPA Ticket Center or venue box office to be granted access to the performance. In order to be refunded for your ticket purchase, you must contact the third-party reseller and arrange a refund with them. As your transaction was not processed with the CAPA Ticket Center, we are unable to provide resolution or refund for invalid tickets.

While we cannot offer resolution solutions for all situations, you may be able to pursue refund with the third-party reseller or with your bank or credit card issuer to dispute the transaction due to non-receipt of goods.

Please contact the CAPA Ticket Center via our contact form, phone, or in-person:

  1. CONTACT FORM: Contact Us
  2. PHONE: 614-469-0939 M–F from 9 am–5 pm
  3. IN-PERSON: 39 E. State St., Columbus, OH 43215 M–F from 10 am–3 pm

EVENT FAQs

Please see the full list of accommodations CAPA offers here: https://www.capa.com/accessibility/
There are a variety of parking options available for each of our venues. Please review the best parking for each venue:

No. Photos, video, and/or audio recording is prohibited in our theatres during performances.

If you believe you lost an item in a CAPA theatre, please contact the CAPA Business Office at (614) 469-1045. Our theatres include the Ohio Theatre, Palace Theatre, Southern Theatre, Lincoln Theatre, Drexel Theatre, McCoy Center for the Arts, Hinson Amphitheater, and Riffe Center’s Davidson Theatre and Studios. If you lost an item in a venue not operated by CAPA (such as the Garden Theatre, the CPAC, etc.), we recommend contacting that venue directly.

All guests of CAPA venues are subject to inspection. Guests who refuse may be denied entry. When entering a venue for a Broadway or high-profile show, guests are permitted one bag no larger than 16″ x 16″ x 8″ in size. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, diaper bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other types of devices or vessels used for carrying or concealing items. Bags are subject to search and guests may also be requested to open their jackets prior to entry.

To read our full Safety & Security Statement, including prohibited items, please click here: CAPA Safety & Security Statement

Yes! CAPA offers tours of select theatres. For more information, please contact Mary Mason Cecil at mmansoncecil@capa.com.

Yes. CAPA rents out its venues for performances, meetings, special events, and more. To inquire about renting CAPA venues, please click here: https://www.capa.com/venue-rentals/

Platinum Seats are premium tickets to concerts and other events made available by artists and Event Organizers through CAPA. They give fans fair and safe access to some of the best seats in the house. Platinum seats are not VIP tickets, and no additional benefits outside of prime seating are included.

Are Platinum Seats resale tickets?
No. Platinum Seats were not purchased initially and then posted for resale; they are being sold for the first time through CAPA. CAPA’s Platinum seat program enables market-based pricing (adjusting prices according to supply and demand) for live event tickets, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true market value.

Why can’t I buy Platinum Seats for certain events?
Currently, Platinum Seats are not available for all events. Be sure to check back often as new events are continually being added.

How do I buy Platinum Seats?
For events where they are available, please note that Platinum Seats can only be purchased online at CAPA.com, and they cannot be exchanged for a different event.

Please note, other amounts or fees may also be included in the current price, or may be added on top of the current price. If additional amounts are added on top of the current price, they will be displayed before you complete your purchase. Tickets are non-refundable and can not be exchanged. CAPA does not control the pricing structure of the Platinum seating program.

Tickets cannot be resold on a 3rd party platform. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation. Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners, or from the venue box office to ensure ticket authenticity.

We now offer free booster seats for our youngest patrons at the Ohio Theatre and the Palace Theatre. Booster seats are first come, first served, and our inventory is very limited.

 

To receive a booster seat, please ask for a house manager upon your arrival to the Ohio or Palace Theatre.

 

We hope to offer booster seats to other theatres in the future.

Yes! The Ohio Theatre now offers 2 nursing stations! Each nursing station is equipped with a comfortable chair, hand sanitizer, disinfecting wipes, facial tissue, paper towels, access to electrical outlets, and private lighting.

For more details, please visit the Ohio Theatre page.

If you have concerns due to a nut allergy, please note that select performances at the Ohio Theatre have a roasted nut vendor on site and concession items containing nut products are sold at all venues.

Please contact the CAPA Ticket Center via our contact form, phone, or in-person:

  1. CONTACT FORM: Contact Us
  2. PHONE: (614) 469-0939 M-F from 9a-5p
  3. IN-PERSON: 39 E. State St., Columbus, OH 43215 M-F from 10a-3p